{"id":9493,"date":"2026-06-01T10:53:28","date_gmt":"2026-06-01T14:53:28","guid":{"rendered":"https:\/\/job.comact.com\/?post_type=jobs&#038;p=9493"},"modified":"2026-06-03T13:50:41","modified_gmt":"2026-06-03T17:50:41","slug":"technicien-support-technique-clients","status":"publish","type":"jobs","link":"https:\/\/job.comact.com\/fr\/jobs\/technicien-support-technique-clients\/","title":{"rendered":"Technicien(ne) en support technique &#8211; support aux clients"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Vous souhaitez voir concr\u00e8tement l\u2019impact de votre expertise en <strong>informatique<\/strong>, autant en usine chez les clients qu&#8217;au bureau, tout en \u00e9voluant dans un environnement technologique de pointe ? Ce poste est pour vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le ou la technicien(ne) en support technique est impliqu\u00e9(e) dans la recherche de solutions, les mises \u00e0 jour logiciels, l\u2019entretien et la maintenance des syst\u00e8mes directement chez le client. Ce r\u00f4le combine le support \u00e0 distance ainsi que l\u2019action sur le terrain, offrant une exp\u00e9rience stimulante et formatrice \u00e0 chaque \u00e9tape. Les d\u00e9placements d\u2019environ 4 \u00e0 7 jours, principalement en Am\u00e9rique du Nord, offrant une occasion unique de voir ses projets prendre vie et de d\u00e9velopper constamment de nouvelles comp\u00e9tences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Principales responsabilit\u00e9s<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyser et r\u00e9soudre les probl\u00e8mes logiciels et mat\u00e9riels sur diff\u00e9rentes plateformes technologiques;<\/li>\n\n\n\n<li>Installer, configurer, maintenir et am\u00e9liorer les syst\u00e8mes clients directement \u00e0 leur usine ou \u00e0 distance par connexion VPN;<\/li>\n\n\n\n<li>Assurer le suivi des requ\u00eates clients ou internes avec l\u2019\u00e9quipe et les utilisateurs clients;<\/li>\n\n\n\n<li>Contribuer \u00e0 la formation des utilisateurs clients;<\/li>\n\n\n\n<li>R\u00e9aliser des documents techniques relatifs \u00e0 la maintenance des syst\u00e8mes;<\/li>\n\n\n\n<li>Travailler avec les d\u00e9partements de logiciel et d\u2019ing\u00e9nierie afin de r\u00e9soudre diverses probl\u00e9matiques syst\u00e8mes;<\/li>\n\n\n\n<li>S\u2019assurer que les syst\u00e8mes vendus soient fonctionnels dans le contexte de production et les attentes clients;<\/li>\n\n\n\n<li>Aller occasionnellement sur la route, chez nos clients, pour effectuer la maintenance et offrir du support technique;<\/li>\n\n\n\n<li>En alternance, sur un horaire rotatif, \u00eatre disponible \u00e0 r\u00e9pondre aux appels d\u2019urgence hors des heures de bureau.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Technologies<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OS: Windows Server, Linux Ubuntu<\/li>\n\n\n\n<li>Mat\u00e9riel: Serveur SuperMicro, IPMI, GPU NVidia, Cisco, Mikrotik<\/li>\n\n\n\n<li>R\u00e9seaux industriels: Ethernet\/IP, VPN, Managed Switch<\/li>\n\n\n\n<li>Environnements clients : manufacturier industriel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Formation et exigences du poste<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poss\u00e9der un dipl\u00f4me d\u2019\u00e9tudes coll\u00e9gial (DEC) en informatique ou formation \u00e9quivalente;<\/li>\n\n\n\n<li>Avoir un minimum de 2 ans d\u2019exp\u00e9rience en support technique;<\/li>\n\n\n\n<li>\u00catre disponible \u00e0 voyager;<\/li>\n\n\n\n<li>D\u00e9tenir un passeport valide pour les d\u00e9placements internationaux.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Profil recherch\u00e9<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connaissance en informatique et r\u00e9seautique;<\/li>\n\n\n\n<li>Communiquer efficacement en fran\u00e7ais et en anglais, parl\u00e9 et \u00e9crit;<\/li>\n\n\n\n<li>R\u00e9soudre des probl\u00e8mes techniques et relever des d\u00e9fis;<\/li>\n\n\n\n<li>Travailler efficacement sous pression et en \u00e9quipe;<\/li>\n\n\n\n<li>Faire preuve d\u2019initiative et d\u2019autonomie;<\/li>\n\n\n\n<li>S\u2019adapter \u00e0 des environnements et technologies en constante \u00e9volution;<\/li>\n\n\n\n<li>\u00catre capable de prioriser les t\u00e2ches et demandes tout en menant plusieurs dossiers en simultan\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi postuler<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Int\u00e9grez une entreprise o\u00f9 le travail d\u2019\u00e9quipe est mis de l\u2019avant et b\u00e9n\u00e9ficiez d\u2019un jumelage avec un mentor d\u00e8s l\u2019embauche pour faciliter l\u2019int\u00e9gration et l\u2019apprentissage.<\/li>\n\n\n\n<li>Relevez des d\u00e9fis stimulants et travaillez avec des \u00e9quipements \u00e0 la fine pointe de la technologie.<\/li>\n\n\n\n<li>Participez \u00e0 des projets vari\u00e9s, combinant support technique et action sur le terrain, sans routine.<\/li>\n\n\n\n<li>Voyez vos projets prendre vie et apprenez constamment de nouvelles technologies et proc\u00e9d\u00e9s.<\/li>\n\n\n\n<li>D\u00e9veloppez vos comp\u00e9tences et profitez de r\u00e9elles perspectives de croissance \u00e0 long terme.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avantages<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Horaire flexible;<\/li>\n\n\n\n<li>Possibilit\u00e9 de t\u00e9l\u00e9travail occasionnel;<\/li>\n\n\n\n<li>Salaire comp\u00e9titif;<\/li>\n\n\n\n<li>Formation continue et possibilit\u00e9 d\u2019avancement;<\/li>\n\n\n\n<li>Gamme d\u2019avantages sociaux attrayante (dentaire, programme d\u2019aide, t\u00e9l\u00e9m\u00e9decine etc\u2026);<\/li>\n\n\n\n<li>REER collectif;<\/li>\n\n\n\n<li>Gym au sein du b\u00e2timent et cours de groupe offerts par une kin\u00e9siologue;<\/li>\n\n\n\n<li>Activit\u00e9s de reconnaissance;<\/li>\n\n\n\n<li>Et bien plus encore!<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","persona":[33],"domaine":[71,75],"localisation":[43],"class_list":["post-9493","jobs","type-jobs","status-publish","hentry","persona-experts-exclusifs","domaine-informatique","domaine-optimisation","localisation-mirabel-fr"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Vous souhaitez voir concr\u00e8tement l\u2019impact de votre expertise en informatique, autant en usine chez les clients qu&#039;au bureau, tout en \u00e9voluant dans un environnement technologique de pointe ? 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