{"id":9771,"date":"2026-06-01T10:53:28","date_gmt":"2026-06-01T14:53:28","guid":{"rendered":"https:\/\/job.comact.com\/?post_type=jobs&#038;p=9771"},"modified":"2026-08-18T10:48:59","modified_gmt":"2026-08-18T14:48:59","slug":"9771","status":"publish","type":"jobs","link":"https:\/\/job.comact.com\/en\/jobs\/9771\/","title":{"rendered":"Technical Support Technician &#8211; Customer Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Are you looking to see the tangible impact of your <strong>IT expertise<\/strong>, both on-site at customer facilities and in the office, while working in a cutting-edge technology environment? This position is for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Technical Support Technician<\/strong> is involved in troubleshooting, software updates, system servicing, and maintenance directly at customer sites. This role combines remote support with hands-on fieldwork, providing a stimulating learning experience every step of the way. Trips typically last approximately <strong>4 to 7 days<\/strong>, mainly throughout North America, offering a unique opportunity to see your projects come to life while continuously developing new skills.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Key Responsibilities<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyze and troubleshoot software and hardware issues across various technology platforms;<\/li>\n\n\n\n<li>Install, configure, maintain, and improve customer systems directly at their facilities or remotely via VPN connection;<\/li>\n\n\n\n<li>Follow up on customer and internal support requests with the team and customer users;<\/li>\n\n\n\n<li>Assist with customer user training;<\/li>\n\n\n\n<li>Prepare technical documentation related to system maintenance;<\/li>\n\n\n\n<li>Work with the software and engineering departments to resolve various system-related issues;<\/li>\n\n\n\n<li>Ensure that systems sold to customers are fully functional within their production environment and meet customer expectations;<\/li>\n\n\n\n<li>Occasionally travel to customer sites to perform maintenance and provide technical support;<\/li>\n\n\n\n<li>Participate in a rotating on-call schedule and be available to respond to emergency calls outside regular business hours.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Technologies<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Operating Systems: Windows Server, Ubuntu Linux<\/li>\n\n\n\n<li>Hardware: Supermicro servers, IPMI, NVIDIA GPUs, Cisco, MikroTik<\/li>\n\n\n\n<li>Industrial Networks: EtherNet\/IP, VPN, managed switches<\/li>\n\n\n\n<li>Customer Environments: Industrial manufacturing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Education and Requirements<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>College diploma (DEC) in Computer Science, Information Technology, or equivalent education;<\/li>\n\n\n\n<li>Minimum of 2 years of experience in technical support;<\/li>\n\n\n\n<li>Availability to travel;<\/li>\n\n\n\n<li>Valid passport for international travel.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Qualifications<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong knowledge of IT systems and networking;<\/li>\n\n\n\n<li>Ability to communicate effectively in both French and English, written and spoken;<\/li>\n\n\n\n<li>Strong technical troubleshooting and problem-solving skills;<\/li>\n\n\n\n<li>Ability to work effectively under pressure and as part of a team;<\/li>\n\n\n\n<li>Demonstrate initiative and autonomy;<\/li>\n\n\n\n<li>Ability to adapt to constantly evolving environments and technologies;<\/li>\n\n\n\n<li>Ability to prioritize tasks and requests while managing multiple assignments simultaneously.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Why Join Us<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Join a company where teamwork is a priority and benefit from being paired with a mentor from day one to support your onboarding and development.<\/li>\n\n\n\n<li>Take on stimulating challenges and work with cutting-edge technology and equipment.<\/li>\n\n\n\n<li>Work on a variety of projects combining technical support and hands-on fieldwork\u2014no two days are the same.<\/li>\n\n\n\n<li>See your projects come to life while continuously learning new technologies and processes.<\/li>\n\n\n\n<li>Develop your skills and benefit from real opportunities for long-term career growth.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Benefits<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexible work schedule;<\/li>\n\n\n\n<li>Occasional remote work opportunities;<\/li>\n\n\n\n<li>Competitive salary;<\/li>\n\n\n\n<li>Ongoing training and career advancement opportunities;<\/li>\n\n\n\n<li>Attractive benefits package (dental coverage, employee assistance program, telemedicine, etc.);<\/li>\n\n\n\n<li>Group RRSP;<\/li>\n\n\n\n<li>On-site gym and group fitness classes led by a kinesiologist;<\/li>\n\n\n\n<li>Employee recognition activities;<\/li>\n\n\n\n<li>And much more!<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","persona":[5],"domaine":[69,51],"localisation":[17],"class_list":["post-9771","jobs","type-jobs","status-publish","hentry","persona-exclusive-experts","domaine-computer","domaine-service","localisation-mirabel"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Are you looking to see the tangible impact of your IT expertise, both on-site at customer facilities and in the office, while working in a cutting-edge technology environment? 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